How are sessions held?

All therapy sessions are held virtually using Jane, a secure and confidential video platform. You can meet from the comfort and privacy of your own space—no commute or added stress.

How long is each session?

Individual therapy sessions last 45 to 50 minutes. I also offer a free 15-minute consultation to help determine if we’re a good fit before starting therapy.

How often will we meet?

We’ll discuss the frequency of sessions during our first appointment and tailor it to your unique needs and goals.

What are your credentials?

I am a Registered Psychotherapist (RP) with the College of Registered Psychotherapists of Ontario (CRPO). I hold a Master of Divinity in Counselling from Tyndale University and a Bachelor of Arts in Psychology from the University of Ottawa.

How do I book a session?

Booking is simple and secure through Jane. Visit my booking page here:
https://rheureux.janeapp.com/
Select individual psychotherapy, choose a date and time that works for you, and you’ll receive a confirmation and reminders.

What are your fees?

• Standard 50-minute session: $160 CAD

• Sliding scale options are available for clients facing financial hardship. Please ask during your free consultation.

Do you see refugee claimants?

Yes. I provide virtual psychotherapy for refugee claimants covered by the Interim Federal Health Program (IFHP). Sessions may be covered by IFHP with:

• A valid Refugee Protection Claimant Document (Brown Paper) with UCI number

• A medical prescription for psychotherapy or counselling
  (IFHP does not cover concurrent therapy services.)

How do I get started?

Email your documents to raphaelle.heureux@outlook.com. Once eligibility is confirmed, you may book online at https://rheureux.janeapp.com/ and complete the required intake and consent forms.

Is my information confidential?

Yes, your privacy is a priority. All information is kept confidential according to CRPO and PHIPA guidelines. Exceptions include situations involving imminent harm to self or others, child or elder abuse, court orders, legal requirements, or disclosures you authorize. Confidentiality details are discussed in our first session.

What if I’m unsure about therapy?

I offer a free 15-minute consultation with no obligation so you can ask questions, share your concerns, and decide if working together feels right. https://rheureux.janeapp.com/

What is your availability?

I offer flexible weekday hours, including evening appointments, all by scheduled appointment only.

About the platform Jane

Jane is a trusted and secure platform that protects your information and provides a private client portal for completing intake forms, communicating confidentially, and accessing virtual sessions. You also have 24/7 access to manage or reschedule your appointments.